Professional Experience

Delivering data-driven solutions through technical innovation, automation, and operational leadership

February 2024 - Present

Crew Trainer & Operations Lead

McDonald's

Namao, AB, Canada

Spearhead training operations and team leadership in fast-paced, high-volume environment. Drive operational excellence through systematic process management, quality assurance, and performance optimization.

  • Led comprehensive onboarding and training initiatives for 15+ team members, ensuring rapid skill development and operational readiness
  • Developed and maintained detailed training documentation, standard operating procedures (SOPs), and compliance checklists to ensure quality consistency
  • Coordinated shift scheduling, task delegation, and workflow optimization during peak service periods serving 200+ customers per shift
  • Managed real-time problem resolution and operational escalations, maintaining 95%+ service quality standards
  • Delivered exceptional customer service and conflict resolution, achieving consistent positive feedback ratings
  • Demonstrated strong leadership, cross-functional communication, process improvement, and fast-paced multitasking capabilities

July 2023 - December 2023

Web Developer & Data Automation Intern

SSDN Technologies

Gurugram, India

Engineered full-stack web applications and automated data workflows. Specialized in Python scripting, SQL optimization, database performance tuning, and technical documentation for enterprise systems.

  • Automated repetitive data processing and reporting workflows using Python scripts and SQL stored procedures, reducing manual processing time by 40%
  • Optimized complex database queries and implemented indexing strategies, improving data retrieval performance by 30% and reducing server load
  • Authored comprehensive technical documentation including system architecture diagrams, API specifications, and workflow guides for knowledge transfer
  • Collaborated in Agile development environment, participating in code reviews, sprint planning, and cross-functional technical problem-solving
  • Built expertise in data pipeline automation, ETL processes, database optimization, version control (Git), and agile project management

December 2022 - March 2023

Technical Support & Training Specialist (Web Developer Intern)

Godrive Solution

New Delhi, India

Delivered technical training and IT support for retail Point-of-Sale (POS) systems in high-volume environment. Specialized in troubleshooting, user training, system documentation, and technical issue resolution.

  • Provided hands-on technical training and end-user support for POS system operations, serving 25+ retail staff members
  • Diagnosed and resolved hardware/software issues, system errors, and connectivity problems in time-sensitive, fast-paced retail environment
  • Documented technical requirements, system configurations, and troubleshooting procedures with meticulous attention to accuracy and detail
  • Maintained 98% system uptime through proactive monitoring, rapid issue resolution, and preventive maintenance support
  • Developed strong skills in technical troubleshooting, user training, system documentation, customer service, and problem-solving under pressure

Volunteer & Community Engagement

Contributing to Alberta's tech ecosystem and data community

Ongoing

Technology Alberta / ASTech Events Volunteer

Tech Community Leadership

Alberta, Canada

Active contributor to Alberta's innovation ecosystem through Technology Alberta and ASTech initiatives. Support tech community events, foster industry connections, and promote knowledge-sharing across Alberta's growing technology sector.

  • Coordinate logistics and operations for Alberta tech ecosystem events, conferences, and networking sessions supporting 100+ attendees
  • Facilitate connections between startups, established tech companies, investors, and thought leaders across Alberta's innovation community
  • Build strategic professional relationships and contribute to collaborative initiatives strengthening Alberta's competitive tech landscape
  • Represent Alberta's emerging tech talent and advocate for opportunities in data engineering, AI/ML, and software development sectors

2025

DAMA Edmonton Conference Volunteer

Data & Analytics Community

Edmonton, Alberta, Canada

Contributed to premier data management and analytics conference organized by DAMA (Data Management Association). Facilitated professional development, industry networking, and knowledge exchange for data professionals across Western Canada.

  • Coordinated event logistics, attendee registration, and session management for 150+ data professionals, analytics leaders, and industry experts
  • Networked with senior data engineers, business intelligence specialists, data architects, and analytics professionals from leading Alberta organizations
  • Gained insights into emerging trends in data governance, data quality, modern data stack, cloud data warehousing, and analytics best practices
  • Strengthened understanding of enterprise data management challenges and solutions in Canadian business context

Technical Skills & Expertise

Core competencies in data engineering, analytics, and software development

Data Engineering & ETL

Databricks Apache Spark Delta Lake ETL/ELT Pipelines Medallion Architecture Data Quality

Programming & Development

Python SQL Git/GitHub Bash/Shell Scripting Web Development REST APIs

Analytics & Business Intelligence

Power BI Data Modeling Data Analysis Business Process Optimization KPI Dashboards Reporting

Cloud & DevOps

Azure Azure Data Factory Docker (Basic) CI/CD (Basic) Cloud Data Warehousing Agile/Scrum

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Comprehensive overview of professional experience, technical skills, certifications, and project portfolio in PDF format.

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